If you are staying overnight with us, you will be provided a Patient Health Record Book. We believe that our patients have the need and the right to be informed about their health and healthcare. This book contains valuable information that we believe you will find useful during your visit.

Other services we offer to make your stay more comfortable include meal room service anytime between 7 a.m. and 7 p.m., a laptop computer to help keep you in touch, and access to our library, where you can check out videos and magazines.

For more information, you can download our entire Guide to Patient Services.

Infection Control Information
At Community Hospital, we are committed to providing you with the best healthcare. We are working hard to protect you from infection while you are in the hospital and to protect you from infection after you go home.

Here are a few tools for you to use:

1. Pre-Surgery Instruction Sheet


2. MRSA Information Guide


3. Cover Your Cough


4. Respiratory Hygiene


5. Personal Medication Record


6. Medical Record Release Authorization

Chaplain Services
We believe that the healing process demands attention to the spiritual, as well as the physical and emotional needs of each patient. Community Hospital’s non-denominational chaplains are available, regardless of your religious affiliation. If you would like to talk to one of our chaplains, please call 256-6258, contact the patient advocate, or ask any employee to contact the chaplain on your behalf.

Patient Advocate Services
Hospitalization and illness can be very stressful and disruptive for the patient, their family and friends. During this stressful time it is normal for you to experience emotions that may make it difficult for you to express your needs and concerns. There are occasions when you may need someone other than the care staff to speak for you.
Our patient advocate serves as a liaison between patients, their care team, and the hospital. They listen to your concerns, respond to complaints, explain hospital policies and procedures, and provide information on community services and insurance coverage.

The advocate’s responsibility is to ensure that patient and family issues and concerns are heard and addressed appropriately and as quickly as possible. They coordinate, investigate, and work to resolve patient and family concerns or grievances by providing a formal mechanism for investigating patient complaints and follow-up with hospital staff to facilitate the resolution. Their goal is to resolve conflicts to maximize quality patient care so the patient’s stay can be purely focused on their recovery.

Hospitals, medical care and insurance have become very complex it is easy to become overwhelmed by the hospital environment. Please feel free to contact the patient advocate if you, or a family member, are experiencing difficulties during your hospital stay/visit or have questions or concerns about any aspect of the care or service being provided.

Patients and their families may also find themselves involved in ethical questions that arise in the course of care. Community Hospital has a process in place to address ethical issues regarding healthcare. Should you or a family member desire an ethics consultation, please ask your nurse or contact the patient advocate to contact the Ethics Committee. Learn more about the Ethics Committee.

The patient advocate may be contacted at (970) 256-6291, by email at salfstad@gjhosp.org.

Grievance Process
What should you do if I have a concern or are dissatisfied with something?
The most important thing you can do is to let us know. Talk to your nurse or others involved in your care. They will do their best to help you resolve your concern or find someone who can assist you. If you have a patient care concern that requires urgent attention please dial HELP (4357) and you will receive an immediate response.

If you feel that those providing your care have not satisfactorily addressed your concerns, contact the department leader or patient advocate at (970) 256-6291 for assistance.

The hospital has a formal grievance process. The Grievance Committee will be convened and complete an investigation. They will provide you with the investigation results within seven business days. If you are not satisfied with the report of the Grievance Committee, you may refer the problem, in writing, to:

Colorado Dept. of Public Health and the Environment, Health Facilities Division
4300 Cherry Creek Drive, South,Denver, CO 80246-1530
Attention: Complaints Department
For more information call (800) 886-7689

Problems may also be referred to:
The Joint Commission, (800) 994-6610, Joint Commission